Grant Foster
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Total activity25
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Last activity
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Activity overview
Latest activity by Grant Foster-
Grant Foster commented,
Adding our voice to this. For most of our requests it doesn't matter who the customer is and the agent wants to see what the subject of the ticket is as that's more identifiable in memory for what ...
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Grant Foster commented,
Do we know if it's also possible to change the name of the "CC" field too?
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Grant Foster commented,
Awesome that works perfectly, thanks Simon. Was just the upload-dropzone stuff I was missing. Just for future reference if someone stumbles on this using the code above, you can substitute out th...
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Grant Foster commented,
@... Is it possible to also do this for the "Attachments (optional)" field?
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Grant Foster commented,
@... I'm not from the Help Desk team but you should be able to edit your JS code from the Theme section (under edit code) https://support.zendesk.com/hc/en-us/articles/115015722628-Editing-the-code...
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Grant Foster commented,
Legend thank you Dan. Works perfectly!
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Grant Foster commented,
Hey team, I'm using the original code suggested which works <script>$('form#new_request .upload-dropzone').parent().append('<p>{{dc 'here goes DC item title'}}</p>');</script> However just wonderin...
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Grant Foster commented,
Were there any updates on how this is going to be configured going forward? I'm on the side of letting us choose the default option. No reason it should be a setting that's forced.