James Green
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Votes on activity by James Green-
We're serving a few different products, and I'm curious if it's possible to group macros into different "folders" per say, so folks can go to different folder groups depending on the product email ...
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I agree with @... on this. I'm on this page because I'm currently watching a chat that's trainwrecking and I can't do anything to stop it besides ask them to send it to me via internal note.
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Am I reading this correctly that if you've migrated your chat tool into the agent workspace, there's no way to ban a customer? .... There's no solution to stop abusive bots/customers?
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@... interesting. I'd want all users to have access to all of the macros, but just have them organized differently (instead of just a large list of all macros created). Would that be what your thir...
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@... yea, I saw that article but didn't really understand what it was trying to tell me. If I wanted to split a certain number of macros into a group, would I just add to the title (name of group)...
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Hey @..., Thanks for the assist. I mean being able to sort by new/open/pending... the only sort column that comes close is "updated", but I'd love for all currently open tickets to be sorted to the...
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@... I think we're getting closer. I'm doing order by status and group by request date. It puts things in chronological order and sorts by status. However, my fear is that new will always sort firs...
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Ah, ok great. I changed order and group by, and made them both descending. I'm going to see if that changes the way they sort upon status change.
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Is there a way to sort by email status? I'm in the views edit page, and have a bunch of options for formatting the view, but I don't see status as an option. Is this a thing? :)
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It's funny, I spent some time thinking about it and think I'm going to do exactly what you're recommending, where I build a new view with just new and open tickets, and allow it to sort by request ...