Andrew Snell

Our users are convinced this feature used to already exist before. In fact, the bulk ticket help page shows an image where the attachment icon is available further showing that this was the case.

https://support.zendesk.com/hc/en-us/articles/203690866-Managing-tickets-in-bulk

Hi Robert,

I came across this post facing a similar situation but managed to find a solution. You can use url_encode to convert \n to a usable url-safe set of chars to split on:

The following should work for you:

{% assign address = ticket.ticket_field_360033071872 | url_encode | split: "%0A" %}