iMIS 20-100 Support

This is necessary functionality. I am required to sort by Assignee Name at times in the midst of a presentation. In Insights I was able to sort on the fly...Explore must have this functionality. Are we missing something within configuration? 

Hi Colin,

I would like to learn more about what you did as well. 

I need to add an internal status so that we know that a client ticket is being held open until development is complete. 

It's not typical but we are tracking to see the rate at which we can close these tickets. 

I would only need to add one more status internally. Having it remain as 'open' or 'on hold' externally would be sufficient. 

Can you please help?

kdrosos@advsol.com

Thanks,

Kristina