John Smith (Test account DAW)

1. Community
2. Feedback - Voice (Talk)
3. Call Routing to Agents more than once

We have a very similar issue here. We have ten talk agents supporting two countries so notice these calls that sit in a constant loop when the call is missed. In addition to this issue, often the c...

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• John Smith (Test account DAW)
• Created June 17, 2020 11:50
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. CCs and followers – Tickets replied to by a CC get no SLA

@... +1, we're having the exact same issue and organise queues by SLA for the same reason. I'd be interested to hear how many others have a similar issue. Additionally, I cannot understand why Zend...

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• John Smith (Test account DAW)
• Created June 09, 2020 06:59
• 3 votes