Seneca Spurling
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Total activity53
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Last activity
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Activity overview
Latest activity by Seneca Spurling-
Seneca Spurling commented,
I'm having trouble with this, too.I've got users at an Organization who are managers overseeing things, and they would like to have the ability to view all tickets from the organization AND add co...
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Seneca Spurling commented,
Arianne, thank you so much! The Select an Address app seems to solve this for me! Phew! -seneca
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Seneca Spurling commented,
Hi Shawna! Thank you for this! I will admit that I had found this page via a google search for information that might help me solve the problem, and I wasn't even all that aware that I was on a pos...
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Seneca Spurling commented,
I have this same problem! I thought we would be able to use Zendesk with an additional inbound/outbound email address. I spent some time getting everything configured so that the tickets for this a...
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Seneca Spurling commented,
I have set up an additional support address, and it works correctly in the sense that if an end user emails that additional support address, the ticket is set with "Received at" set to this additio...
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Seneca Spurling commented,
I need this, too. I've started using Zendesk for certain communication with customers with me directly (via a separate personal email alias that isn't my normal "work email"), not via our support a...
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Seneca Spurling commented,
By not allowing us to choose the sort order, Zendesk is making it clear that they prioritize/prefer customers whose primary channel to support their customers is chat/real-time, not email.Unfortuna...
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Seneca Spurling commented,
It seems that CURLOPT_SSL_VERIFYHOST now needs to be set to 2.If you don't already have php-curl installed, you'll need that package as well. If you run it and get a zero-length output file, try ch...
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Seneca Spurling created a post,
Change the order of the comments as an agent when viewing a ticket
PlannedSeehttps://support.zendesk.com/hc/en-us/community/posts/360047182454-Sorting-of-comments-INSIDE-a-ticketI could not find an existing post in the "Feedback on Support" topic about this so I'm creati...
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Seneca Spurling commented,
Nicole, Thanks so much for your response. I really appreciate it. I feel heard :) I do understand and appreciate the complexity of managing a complex software product's releases and product feature...