Whitney Votaw
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Total activity56
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Last activity
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Votes25
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Activity overview
Latest activity by Whitney Votaw-
Whitney Votaw commented,
Karen HynesThanks for the update! While telling us it's a priority is great and I'm certain you're being truthful with what you're told by the Zendesk Development team, I think we're all looking fo...
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Whitney Votaw commented,
Jay McCormack I submitted a ticket to their support team with a high priority. I feel bad doing that, as I personally dislike when our clients inflate an issue just to get more attention/jump the l...
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Whitney Votaw commented,
Karen Hynes I appreciate that you update us every so often and at least are reading through our comments. I'm not sure if it's you who has the ability to effectively prioritize this for the Zendesk...
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Whitney Votaw commented,
This is great! Thank you so much Taylor Bowser Question... is it possible to change the lowest metric to display as red? Example: I have a report built to display # of Tickets Solved by Day of the...
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Whitney Votaw commented,
Karen Hynes Agree with Jon Simone . Any details you can provide about progress or even a more specific release date would be much appreciated. Are there any concerns it will get pushed again? When...
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Whitney Votaw commented,
Plus one! This is huge to see how quickly (or not) escalation teams are taking action.
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Whitney Votaw commented,
+1 Agree! There are many feature requests I've seen that Zendesk comments on saying it's "planned" or "on our roadmap", but some of those have said that for years and still are not implemented (and...
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Whitney Votaw commented,
What specific Talk statuses contribute to the Agents Online dashboard metric?Is it only 'Online'? or is it a mixture of 'Online', 'On-Call', 'Transfers Only' (any others?)?
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Whitney Votaw commented,
We work in healthcare, so often times callers are calling from one main organization number, not necessarily a direct line. In other words, several callers may call from the same number. Are there ...
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Whitney Votaw commented,
We work in healthcare and have larger organizations who want only a select group of users to be able to add comments to any tickets within their org. To elaborate, most end-users should only be abl...