Rachel Mooney
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Total activity64
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Last activity
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Activity overview
Latest activity by Rachel Mooney-
Rachel Mooney commented,
Beto oh dear, i should have been more specific – email-only side conversations was precisely what i was looking to print!
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Rachel Mooney commented,
hello! is there a way to print side or forward entire side conversations?
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Rachel Mooney commented,
amazing! thanks @...
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Rachel Mooney commented,
hello! we haven't installed the app yet, so this may be an obvious answer after we do, but – we have macros that add tags on tickets, and have triggers & automations that function off these. so we...
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Rachel Mooney commented,
thanks for this excellent resource! curious though, will any of these solutions also work with side-conversation initiated emails? rachel
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Rachel Mooney commented,
is it possible to report on KC engagement per agent (compared to their assigned solved tickets)? i was hoping to add it as another column to the default "Knowledge Capture: Knowledge Capture activi...
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Rachel Mooney commented,
definitely have seen the "the problem is with their primary email address, so they email from their personal email" situation many, many times. if you don't think to look for that as a possibility,...
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Rachel Mooney commented,
awesome guys, thank you!
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Rachel Mooney commented,
ah, ok. yes, I agree – depends on what functionality we need. Curious what the API will look like! thanks for your help!!
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Rachel Mooney commented,
"Maybe an Approved checkbox ticket field can exist and watches for a reply from an end user that has a user tag of approver. A trigger might watch for responses from users with that tag to check th...