hi Sean Cusick!

i got to this article via your post here about emails from netsuite being intentionally suspended to avoid email loops. since our accounting team uses ZD to intake invoices, we run into this daily.

just so i understand, the concern is that if ZD sends an auto-response to the requester, like “thanks for your request!” to netsuite, netsuite might send back their own auto-response in a similar fashion, correct? if so, is sending the email to the suspended queue stopping the auto-responses from happening all together? i'm just unsuspending these (and not changing the requester in anyway), and as far as i can tell, we've never run into an email loop. (and i've seen non-netsuite “but clearly from some sort of ticketing system” auto-responses get suspended accurately as well.)

i'm trying to wrap my head around why suspending these is preventing the loop if i'm only going to unsuspend it. i've thought about using the API to auto-recover these & others (i keep a spreadsheet of safe-but-commonly-suspended senders so my folks know what's ok to action) to save myself wasted time, but i dont want to inadvertently cause a giant problem.