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Ali Demir
Joined Apr 15, 2021
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Last activity Oct 27, 2021
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Latest activity by Ali Demir
Ali Demir commented,
@...
Thank you for reaching out. Some default texts are English-Only (also cannot be changed in English) so these should be localized in other languages. The page itself is ok to be in English.
Regards,
View comment · Posted Jan 05, 2021 · Ali Demir
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Ali Demir commented,
We are using bit.ly for this but you are right, it should be hyperlinked for both prechat form and any messages.
View comment · Posted Nov 13, 2020 · Ali Demir
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Ali Demir commented,
Hi guys, I want to summarize 2 common mistakes
1 - Basic Authentication
Username: Email@email.com/token
Password: API TOKEN
2 - Custom Field from Ticket placeholder
{{ticket.ticket_field_ID}} is not {{ticket.123456789}} but {{ticket.ticket_field_123456789}}.
So once you find your custom id from field merge it with above placeholder replacing the numeric part.
In my example it was like this.
Cheers.
View comment · Posted Nov 13, 2020 · Ali Demir
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