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Ali Demir

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Ali Demir

Ali Demir commented,

CommentUsing AI agents for messaging

@... 

Thank you for reaching out. Some default texts are English-Only (also cannot be changed in English) so these should be localized in other languages. The page itself is ok to be in English. 

 

Regards, 

View comment · Posted Jan 05, 2021 · Ali Demir

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Ali Demir commented,

Community comment Feedback - Chat and Messaging (Chat)

We are using bit.ly for this but you are right, it should be hyperlinked for both prechat form and any messages. 

View comment · Posted Nov 13, 2020 · Ali Demir

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Ali Demir commented,

Community comment Discussion - Tips and best practices from the community

Hi guys, I want to summarize 2 common mistakes

 

1 - Basic Authentication

Username: Email@email.com/token

Password: API TOKEN

 

2 - Custom Field from Ticket placeholder

{{ticket.ticket_field_ID}} is not {{ticket.123456789}} but {{ticket.ticket_field_123456789}}. 

 

So once you find your custom id from field merge it with above placeholder replacing the numeric part. 

In my example it was like this. 

https://subdomain.zendesk.com/api/v2/users/{{ticket.requester.id}}.json?user[name]={{ticket.ticket_field_360010332318}}

 

Cheers. 

View comment · Posted Nov 13, 2020 · Ali Demir

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