DJ Jimenez
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Total activity58
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Last activity
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Member since
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Activity overview
Latest activity by DJ Jimenez-
DJ Jimenez commented,
This update is greatly appreciated! Having multi-group access macros no longer restricted to global macro edit access will make our team's macro management much more efficient
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DJ Jimenez commented,
No agent interaction needed to fill out the drop-down. It'd be a trigger per string. It's still a workaround for the issue and may inflate the number of triggers in the backend, but it meets this u...
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DJ Jimenez commented,
Merging multiple tickets in a single go seems new and gladly welcomed. What guardrails are there to make sure merging multiple tickets is intended for each ticket, since merging is not reversible?
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DJ Jimenez commented,
Nathan Purcell if you have access to Rule Analysis (https://support.zendesk.com/hc/en-us/articles/4408889285530-Analyzing-your-business-rules) there's a section that lists where email addresses are...
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DJ Jimenez commented,
+1 to trigger category descriptions. We used the old trick of "use a dummy trigger to describe the triggers below" to "use a dummy trigger category to describe the categories below". Not a deal bre...
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DJ Jimenez commented,
Reordering the triggers with trigger categories isn't properly reordering the triggers currently. The backend reordering doesn't match the UI reordering. We're in the process of onboarding trigger ...
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DJ Jimenez created a post,
Zendesk Talk - Outbound Call Greeting
AnsweredCurrently there is no option to play an automated greeting for outbound calls. We would like a feature to play a greeting for outbound calls right when the call connects, either as a phone number g...
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DJ Jimenez commented,
I've found a bug, or another use case, where we need custom date fields to be cleared. Follow-up tickets do something to custom date fields regardless of if there's a value in the original ticket o...
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DJ Jimenez commented,
+1 to this. We have a couple use cases: We've expanded the Due Date functionality of Task-Type tickets to be used across various other types of tickets by creating a hidden custom "revisit date" d...
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DJ Jimenez commented,
@Andrew I've been running a URL target to auto-add cc's since mid last year and it's inconsistent (about 95% success). The failures are due to a race condition as described in this article: https:...