Recent searches


No recent searches

Julie Foster's Avatar

Julie Foster

Joined Apr 15, 2021

·

Last activity Dec 27, 2023

Following

0

Followers

0

Total activity

9

Vote

1

Subscriptions

6

ACTIVITY OVERVIEW

Latest activity by Julie Foster

Julie Foster created a post,

Post Q&A - AI and automation

Hi,

We have been using Answerbot for about 4 months on tickets raised via email.  Our click-through rate is at 9.1%.  When reviewing the tickets, I can see that the customers are completely ignoring the suggestions, even when there are direct matches and solutions to their issue.

Does anyone have any advice or recommendations on how we can improve the click-through rate? 

Posted Apr 28, 2021 · Julie Foster

0

Followers

1

Vote

1

Comment


Julie Foster commented,

Community comment Feedback - Reporting and analytics (Explore)

+1 for combining Datasets

+1 for Guide and Search in Explore

I need to show the Average ticket age with KB article linked V's the average ticket age without a KB article linked. 

View comment · Posted Aug 03, 2020 · Julie Foster

0

Followers

0

Votes

0

Comments