Recent searches
No recent searches

Julie Foster
Joined Apr 15, 2021
·
Last activity Dec 27, 2023
Following
0
Followers
0
Total activity
9
Vote
1
Subscriptions
6
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Julie Foster
Julie Foster created a post,
Hi,
We have been using Answerbot for about 4 months on tickets raised via email. Our click-through rate is at 9.1%. When reviewing the tickets, I can see that the customers are completely ignoring the suggestions, even when there are direct matches and solutions to their issue.
Does anyone have any advice or recommendations on how we can improve the click-through rate?
Posted Apr 28, 2021 · Julie Foster
0
Followers
1
Vote
1
Comment
Julie Foster commented,
+1 for combining Datasets
+1 for Guide and Search in Explore
I need to show the Average ticket age with KB article linked V's the average ticket age without a KB article linked.
View comment · Posted Aug 03, 2020 · Julie Foster
0
Followers
0
Votes
0
Comments