Julie Foster

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10
Last activity

March 28, 2022 12:56
Member since

April 15, 2021 14:54
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Activity overview

Latest activity by Julie Foster

Julie Foster created a post, April 28, 2021 14:07
Ideas on how to improve the Answerbot click-through rate [Archive]
Answered
1. Community
2. Zendesk Suite Q&A
Hi, We have been using Answerbot for about 4 months on tickets raised via email. Our click-through rate is at 9.1%. When reviewing the tickets, I can see that the customers are completely ignorin...
- Julie Foster
- Created April 28, 2021 14:07
- 1 follower
- 1 comment
- 0 votes
Julie Foster commented, February 23, 2021 15:29
In the document you refer to Zendesk Benchmark Report Do you have a more recent version? The one attached to this document is 2013. Many Thanks
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- Julie Foster
- Created February 23, 2021 15:29
- 1 vote
Julie Foster commented, August 03, 2020 11:16
+1 for combining Datasets +1 for Guide and Search in Explore I need to show the Average ticket age with KB article linked V's the average ticket age without a KB article linked.
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- Julie Foster
- Created August 03, 2020 11:16
- 0 votes

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