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Admin - GCX

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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Admin - GCX commented,

Community commentDiscussion - Zendesk on Suite best practices

Hi Brett,

Is there a way to enforce teams to use a macro when creating or replying to tickets?

Can it be made mandatory?

 

Also is there a way to flag a custom field if it is repeated.

e.g. Order ID.

When there is a new ticket with the same Order ID as an existing unsolved ticket can it flag the agent?

View comment · Posted Jun 08, 2020 · Admin - GCX

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