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Admin - GCX
Joined Apr 15, 2021
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Last activity Oct 27, 2021
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Latest activity by Admin - GCX
Admin - GCX commented,
Community commentDiscussion - Zendesk on Suite best practices
Hi Brett,
Is there a way to enforce teams to use a macro when creating or replying to tickets?
Can it be made mandatory?
Also is there a way to flag a custom field if it is repeated.
e.g. Order ID.
When there is a new ticket with the same Order ID as an existing unsolved ticket can it flag the agent?
View comment · Posted Jun 08, 2020 · Admin - GCX
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