Ethan Rostami

1. Agent guide
2. Ticket automation and collaboration
3. About side conversations

Hi, Is that possible to create email-based side conversations and add agents + end user as recipients?  Or there's a clear border like: - email side conversation: ONLY end user - ticket side conver...

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• Ethan Rostami
• Created June 10, 2021 05:53
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Drillthrough not working

Hi Guys Any idea what can cause this issue!? Hovering over the chart will show the below items (Unsolved tickets:1 , ...) but clicking on the bars which normally will open the interaction drop-down...

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• Ethan Rostami
• Created March 17, 2020 05:12
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

To Zendesk developer: Getting notified for updated articles is a useful feature for many types of articles. There's only one concern that what if you are just editing a typo! you want your user get...

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• Ethan Rostami
• Created January 30, 2019 01:49
• 1 vote