Christopher Stock

1. Community
2. Zendesk Suite Q&A
3. Create a ticket for an organization without specific contact

Hi Richard Heindl, I don't think it's possible to create a ticket for an organization without a user attached to it. That means you have a couple of options, both involve create 'dummy' contacts th...

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• Christopher Stock
• Created May 20, 2022 07:53
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Help Center: Submit Request section - some input boxes missing

Hi kushal kulkarni, it could be that the 'Permissions' for those two fields are set to 'Agent only'. You can change this from the 'Admin Center': You'll need to make the fields 'Editable for end u...

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• Christopher Stock
• Created May 20, 2022 07:47
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. 95% Answered e-mails within 72 hours

Hi S. A. Armstrong Limited, there are a couple of ways you could do this. One would be to setup an SLA policy for your tickets that specifies a Full resolution time of 72 hours. You can then use th...

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• Christopher Stock
• Created May 19, 2022 08:16
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. SLAs dataset showing a different policy

Hi Alberto, in that case it sounds like there's an issue. I suggest contacting support to clear up the problem.

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• Christopher Stock
• Created May 12, 2022 07:36
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. SLAs dataset showing a different policy

Thanks for confirming Alberto. Is the issue that only the old policy is showing against the ticket in Explore, or that both the old and the new policy are showing? If it's the latter then I believe...

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• Christopher Stock
• Created May 04, 2022 10:20
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. SLAs dataset showing a different policy

Hi Alberto Gugel, has the new SLA policy been applied to the ticket? You should be able to check this by switching the ticket to the 'Events' view.

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• Christopher Stock
• Created May 03, 2022 15:56
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Different CSS for article templates

Hi Kimber Wiggs, you could add an additional css selector to the div that currently has the .article-body selector. Then add something like the following to your stylesheet: .article-body img {  he...

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• Christopher Stock
• Created February 17, 2022 14:44
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing the Zendesk automated triage EAP

Hi Monika Vogel, is the EAP still running?

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• Christopher Stock
• Created February 02, 2022 16:58
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Add shadow or border around all images in help center articles

Hey @..., try adding: border: 1px solid #003366; to the .article-body img selector. On the current Copenhagen theme this will look like: .article-body img { height: auto; max-width: 100%; ...

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• Christopher Stock
• Created June 02, 2021 14:52
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Help Center user segmentation using Google Analytics custom dimensions

Hi @..., you're almost there. The final piece of the puzzle is to create a custom segment that uses the values recorded by your custom dimension. You'll see an 'Add Segment' box at the top of most ...

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• Christopher Stock
• Created May 22, 2020 10:08
• 0 votes