
Christopher Stock
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Total activity115
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes11
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Subscriptions62
Activity overview
Latest activity by Christopher Stock-
Christopher Stock commented,
Hi Richard Heindl, I don't think it's possible to create a ticket for an organization without a user attached to it. That means you have a couple of options, both involve create 'dummy' contacts th...
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Christopher Stock commented,
Hi kushal kulkarni, it could be that the 'Permissions' for those two fields are set to 'Agent only'. You can change this from the 'Admin Center': You'll need to make the fields 'Editable for end u...
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Christopher Stock commented,
Hi S. A. Armstrong Limited, there are a couple of ways you could do this. One would be to setup an SLA policy for your tickets that specifies a Full resolution time of 72 hours. You can then use th...
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Christopher Stock commented,
Hi Alberto, in that case it sounds like there's an issue. I suggest contacting support to clear up the problem.
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Christopher Stock commented,
Thanks for confirming Alberto. Is the issue that only the old policy is showing against the ticket in Explore, or that both the old and the new policy are showing? If it's the latter then I believe...
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Christopher Stock commented,
Hi Alberto Gugel, has the new SLA policy been applied to the ticket? You should be able to check this by switching the ticket to the 'Events' view.
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Christopher Stock commented,
Hi Kimber Wiggs, you could add an additional css selector to the div that currently has the .article-body selector. Then add something like the following to your stylesheet: .article-body img { he...
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Christopher Stock commented,
Hi Monika Vogel, is the EAP still running?
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Christopher Stock commented,
Hey @..., try adding: border: 1px solid #003366; to the .article-body img selector. On the current Copenhagen theme this will look like: .article-body img { height: auto; max-width: 100%; ...
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Christopher Stock commented,
Hi @..., you're almost there. The final piece of the puzzle is to create a custom segment that uses the values recorded by your custom dimension. You'll see an 'Add Segment' box at the top of most ...