Christopher Stock
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Total activity124
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Last activity
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Activity overview
Latest activity by Christopher Stock-
Christopher Stock commented,
Ah no, I was already using DATE_LAST_FIX and replaced with DATE_FIRST_FIX. The snippet you just shared is exactly the attribute I created. That's good to know though, I wonder why it doesn't work w...
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Christopher Stock commented,
Thanks Gab, I tried but that just gives me number of hours since the first agent public comment.
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Christopher Stock commented,
Hi David Fox, Gab Guinto, I had a go at trying to build something, but fell slightly short. I used the DATE_LAST_FIX function as outlined in the article you linked to Gab. With that I was able to g...
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Christopher Stock commented,
Hi Raúl, you can create a custom 'standard calculated metric' to capture the group of tags you're interested in using the INCLUDES_ANY function. IF (INCLUDES_ANY([Ticket tags], "tag_1", "tag_2", "t...
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Christopher Stock commented,
Hi Emily Sia, you could create an attribute 'Group' to combine the channels into buckets that make sense to you. You can find steps on how to do that here - https://support.zendesk.com/hc/en-us/art...
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Christopher Stock commented,
Hi Richard Heindl, I don't think it's possible to create a ticket for an organization without a user attached to it. That means you have a couple of options, both involve create 'dummy' contacts th...
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Christopher Stock commented,
Hi kushal kulkarni, it could be that the 'Permissions' for those two fields are set to 'Agent only'. You can change this from the 'Admin Center': You'll need to make the fields 'Editable for end u...
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Christopher Stock commented,
Hi S. A. Armstrong Limited, there are a couple of ways you could do this. One would be to setup an SLA policy for your tickets that specifies a Full resolution time of 72 hours. You can then use th...
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Christopher Stock commented,
Hi Alberto, in that case it sounds like there's an issue. I suggest contacting support to clear up the problem.
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Christopher Stock commented,
Thanks for confirming Alberto. Is the issue that only the old policy is showing against the ticket in Explore, or that both the old and the new policy are showing? If it's the latter then I believe...