Christopher Stock
-
Total activity96
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes10
-
Subscriptions56
Activity overview
Latest activity by Christopher Stock-
Christopher Stock commented,
Hi Sharon Burton, in your home_page.hbs template you probably have something like: <h2>{{t 'promoted_articles'}}</h2> You can replace the code in between the curly braces with 'Recently updated'. ...
-
Christopher Stock commented,
Hi @..., you're almost there. The final piece of the puzzle is to create a custom segment that uses the values recorded by your custom dimension. You'll see an 'Add Segment' box at the top of most ...
-
Christopher Stock created a post,
Custom palettes for Queries/Dashboards
It would be great if it was possible to create a custom palette (e.g. for corporate colours) that can be selected when creating queries or dashboards. Ideally the palette would be available to all ...
-
Christopher Stock commented,
Hi Brad. Could you use one of the 'Time - Ticket last updated' attributes and then filter on 'Updater role' is Admin or Agent?
-
Christopher Stock created a post,
SLA Reporting at Agent level
It is currently not possible to accurately report on SLA adherence at Agent, or even Group, level. SLAs metrics are only tracked against tickets and when Assignee or Group are used as attributes th...
-
Christopher Stock commented,
Using SLA adherence as an Agent performance metric is something we're really struggling with too. The biggest issue is that when you add 'Assignee name' to you query, you're attributing the SLA da...
-
Christopher Stock commented,
Another vote for this functionality!
-
Christopher Stock created a post,
Custom Guide Colour Theme Selector
The goal In this tip I'm going to take you through the process of adding a custom theme selector to your Zendesk Guide. This will allow your users to select a theme from a dropdown menu that will c...
-
Christopher Stock commented,
Another vote here for truncation warning - we've been caught out by this limit recently.
-
Christopher Stock commented,
Awesome, thanks Jennifer. Is it possible in Explore too?