Christopher Stock
Community Moderator
-
Total activity132
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes13
-
Subscriptions67
Posts
Votes on activity by Christopher Stock-
SLA Reporting at Agent level
It is currently not possible to accurately report on SLA adherence at Agent, or even Group, level. SLAs metrics are only tracked against tickets and when Assignee or Group are used as attributes th...
-
Custom palettes for Queries/Dashboards
It would be great if it was possible to create a custom palette (e.g. for corporate colours) that can be selected when creating queries or dashboards. Ideally the palette would be available to all ...
-
Custom Guide Colour Theme Selector
The goal In this tip I'm going to take you through the process of adding a custom theme selector to your Zendesk Guide. This will allow your users to select a theme from a dropdown menu that will c...