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Dream

Joined Apr 15, 2021

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Last activity Dec 27, 2023

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ACTIVITY OVERVIEW

Latest activity by Dream

Dream commented,

Community comment Q&A - Reporting and analytics

Thank you @... I will try DATEDIFF function but I'm a bit confused how to use it.

View comment · Posted Apr 29, 2021 · Dream

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Dream commented,

CommentGeneral questions about live chat

Excuse me what is definition of "Not Engaged" in Chat Completion?

View comment · Posted Apr 29, 2021 · Dream

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Dream created a post,

Post Q&A - Reporting and analytics

I have 2 problems:

1.  I want to calculate duration between Ticket created - Timestamp and Update - Timestamp. How can I do it ? I tried to customize a calculated attribute but seem Explore does not work. 

2. I want to display just the first and last update of each ticket. Are there any way to specify order of updated timestamp?

Note: [---] IT Department Copy is from Changes - New Value

Posted Apr 23, 2021 · Dream

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Dream commented,

CommentSetting up and managing community

Is there automation or tool that automated add badge to users when they contribute (posts and comments) more in level like badge?   

View comment · Posted Apr 19, 2021 · Dream

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Dream commented,

CommentAdditional ticket channels

If Live chat for Agent Workspace is not ended, Can I search for text in the ticket? 

Example 

A customer chatted and called us for cancelling their order (Order No. LR923-43E-3242). But our agent cannot search for an order number)

View comment · Posted Mar 17, 2021 · Dream

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Dream commented,

CommentZendesk messaging

My instance does not have an attach file button at Zendesk Messaging Widget. How could I get that button?

View comment · Posted Mar 02, 2021 · Dream

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Dream commented,

Community comment Q&A - Reporting and analytics

Hi,

[Changes - Field name] = "group_id"

May I change "group_id" to "role_id"?

Is this syntax practical, if I want to check the custom roles change? (Support Enterprise Plan)

View comment · Posted Feb 11, 2021 · Dream

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