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Dream
Joined Apr 15, 2021
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Last activity Dec 27, 2023
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Latest activity by Dream
Dream commented,
Thank you @... I will try DATEDIFF function but I'm a bit confused how to use it.
View comment · Posted Apr 29, 2021 · Dream
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Dream commented,
Excuse me what is definition of "Not Engaged" in Chat Completion?
View comment · Posted Apr 29, 2021 · Dream
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Dream created a post,
I have 2 problems:
1. I want to calculate duration between Ticket created - Timestamp and Update - Timestamp. How can I do it ? I tried to customize a calculated attribute but seem Explore does not work.
2. I want to display just the first and last update of each ticket. Are there any way to specify order of updated timestamp?
Note: [---] IT Department Copy is from Changes - New Value
Posted Apr 23, 2021 · Dream
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Dream commented,
Is there automation or tool that automated add badge to users when they contribute (posts and comments) more in level like badge?
View comment · Posted Apr 19, 2021 · Dream
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Dream commented,
If Live chat for Agent Workspace is not ended, Can I search for text in the ticket?
Example
A customer chatted and called us for cancelling their order (Order No. LR923-43E-3242). But our agent cannot search for an order number)
View comment · Posted Mar 17, 2021 · Dream
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Dream commented,
My instance does not have an attach file button at Zendesk Messaging Widget. How could I get that button?
View comment · Posted Mar 02, 2021 · Dream
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Dream commented,
Hi,
[Changes - Field name] = "group_id"
May I change "group_id" to "role_id"?
Is this syntax practical, if I want to check the custom roles change? (Support Enterprise Plan)
View comment · Posted Feb 11, 2021 · Dream
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