Dream
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Total activity23
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Last activity
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Activity overview
Latest activity by Dream-
Dream commented,
Thank you @... I will try DATEDIFF function but I'm a bit confused how to use it.
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Dream commented,
Excuse me what is definition of "Not Engaged" in Chat Completion?
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Dream created a post,
Duration between each updated timestamp And timestamp's order
AnsweredI have 2 problems: 1. I want to calculate duration between Ticket created - Timestamp and Update - Timestamp. How can I do it ? I tried to customize a calculated attribute but seem Explore does no...
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Dream commented,
Is there automation or tool that automated add badge to users when they contribute (posts and comments) more in level like badge?
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Dream commented,
If Live chat for Agent Workspace is not ended, Can I search for text in the ticket? Example A customer chatted and called us for cancelling their order (Order No. LR923-43E-3242). But our agent c...
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Dream commented,
My instance does not have an attach file button at Zendesk Messaging Widget. How could I get that button?
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Dream commented,
How do you set up Zendesk Messaging that End-user can send us (an agent) a file or an image?
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Dream commented,
Hi, [Changes - Field name] = "group_id" May I change "group_id" to "role_id"? Is this syntax practical, if I want to check the custom roles change? (Support Enterprise Plan)