Dream

1. Community
2. Zendesk Suite Q&A
3. Duration between each updated timestamp And timestamp's order

Thank you @... I will try DATEDIFF function but I'm a bit confused how to use it.

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• Dream
• Created April 29, 2021 03:25
• 0 votes

1. Chat
2. ...
3. General questions about live chat
4. Why is there a discrepancy in Served chats between Analytics and Explore?

Excuse me what is definition of "Not Engaged" in Chat Completion?

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• Dream
• Created April 29, 2021 03:21
• 0 votes

1. Guide
2. ...
3. Setting up Gather community forums
4. Example badges you can use in your community

Is there automation or tool that automated add badge to users when they contribute (posts and comments) more in level like badge?   

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• Dream
• Created April 19, 2021 06:14
• 1 vote

1. Agent guide
2. Additional ticket channels
3. Serving chats in the Zendesk Agent Workspace

If Live chat for Agent Workspace is not ended, Can I search for text in the ticket?  Example  A customer chatted and called us for cancelling their order (Order No. LR923-43E-3242). But our agent c...

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• Dream
• Created March 17, 2021 08:27
• 1 vote

1. Messaging
2. ...
3. Zendesk messaging
4. About messaging

My instance does not have an attach file button at Zendesk Messaging Widget. How could I get that button?

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• Dream
• Created March 02, 2021 06:43
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Custom metric showing changes in a ticket field

Hi, [Changes - Field name] = "group_id" May I change "group_id" to "role_id"? Is this syntax practical, if I want to check the custom roles change? (Support Enterprise Plan)

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• Dream
• Created February 11, 2021 10:02
• 0 votes