Jon Schlueter
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Total activity15
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Last activity
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Activity overview
Latest activity by Jon Schlueter-
Jon Schlueter commented,
Would love to see the ability to edit the emails that are sent from Guide. The biggest ask from our customers is the ability to unsubscribe. If I tell them to log in to our Help Center, find the ...
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Jon Schlueter commented,
Kulin Joshi I'll do my best to help. Here's how I have it set up at my company: Support uses the same macro we've been using to escalate matters internally. The macro has a specific tag in it. ...
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Jon Schlueter commented,
Barry Neary yes, I see one agent who is in that group and Zendesk shows the last sign-in was an hour ago. And I created these tickets less than an hour ago. This user has less than 20 open ticket...
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Jon Schlueter commented,
I'm not sure what I'm doing wrong here, but routing doesn't seem to be working. I have routing turned on and set email capacity to 200 to ensure that isn't preventing tickets from being assigned to...
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Jon Schlueter commented,
Kristian Tungland that did the trick, thank you. Pressing return is not intuitive, wish there was text next to the field to state this.
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Jon Schlueter commented,
Hi Barry Neary, When I try to set up omnichannel routing, it asks for an auto-routing tag. I enter a tag that has not been used and when I click into the next field or simply click out of the auto...
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Jon Schlueter commented,
Wow, can't believe this feature request will be turning 12 in a couple of weeks. It's almost a teenager! Time sure does fly! @... are there any updates on when this is being rolled out?
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Jon Schlueter commented,
@... where do we stand with this? Can you kindly push for this to be added to your product roadmap? Again, a lot of enterprise customers block YouTube and Vimeo, so we need another solution to ho...
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Jon Schlueter created a post,
Kaltura Support
Please add support for Kaltura videos in the web widget. A lot of enterprise customers block YouTube and Vimeo links because they don't want their employees goofing off while at work.
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Jon Schlueter commented,
+1 for this feature request. I can't believe it's been 4 years since this thread started and Zendesk still hasn't built this into their product. Then again, I've seen a request that went on for ...