Zunaira Elahi

Hi All,

So I've been trying to create some very basic reporting for our Community but unfortunately I'm stuck at this point. The report I want for starters is very basic, Get Posts created on

Purpose: I want to see the activity level on our forum.

The query available for this purpose is:

https://megascans.zendesk.com/api/v2/help_center/community_posts/search.json?query="The"created_at=2020-02-18

Problem: search string is mandatory in this query. It doesn't take "" as input. You have to give it a string which skews the data set.

Can we have a better solution?

@... I wish I could but I've barely started with the APIs and am already stuck. Haven't been able to get any data at all so far. Opened a ticket with ZD support and waiting for help. :)

Here are my requirements from an agent dashboard:

1. New posts added per day - to monitor user engagement per day
2. Comments made by agents per day - to monitor agent engagement per day
3. Fetch the list of unanswered questions

Would love to have the ability to do this in Explore. Right now trying to use the APIs but they're really confusing.

We've recently started dev work on our forum and require this feature. At the moment there's no way to do this and we've found a hack around it. But going forward the hack will have to be replaced with a good permanent solution. Hope that this feature is developed and quickly too.

Thanks!