Berto Alvaro

We've implemented the suggestion but it loads intermittently or hangs with loading animation. Any idea what is wrong? This is our script:

<!-- Start of tatcha Zendesk Widget script -->
<script id=“ze-snippet” src=“https://static.zdassets.com/ekr/snippet.js?key=${KEY_VALUE}” defer> </script>
<!-- End of tatcha Zendesk Widget script -->
<script type=“text/javascript”>
window.zESettings = {
webWidget: {
chat: {
connectOnPageLoad: false
}
}
};
</script>