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Brad Rooks
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by Brad Rooks
Brad Rooks created a post,
Post Feedback - Reporting and analytics (Explore)
Is there a way to track the last updated date by the ticket assignee? We have a way to show the latest updated date, but is not helpful when trying to determine if an agent is active in the ticket. Insights has an attribute name Date (Assignee Updated) which does just that, but it's not available in explore.
Hopefully we can get the attribute back in explore, it would be extremely helpful.
Posted Jan 10, 2020 · Brad Rooks
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