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Kyle Davis
Joined Apr 15, 2021
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Last activity May 08, 2024
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Latest activity by Kyle Davis
Kyle Davis commented,
You can view this post from the following.
https://support.zendesk.com/hc/en-us/community/posts/4491265611290-Create-Child-Ticket
There is also a app Linkets that can help with this as well.
View comment · Posted May 08, 2024 · Kyle Davis
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Kyle Davis commented,
View comment · Posted May 08, 2024 · Kyle Davis
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Kyle Davis commented,
Can this be added to a Sandbox account for testing and then the live account later if it works well?
View comment · Posted May 16, 2023 · Kyle Davis
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Kyle Davis commented,
We were updating the ticket number start count and I did a typo of putting in a wrong number and not the numbers are much higher. I meant to put in 48999, but put in 49999. So, now there is a 1000 gap on no cases. Can this be undone?
View comment · Posted Sep 08, 2022 · Kyle Davis
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Kyle Davis commented,
Hi,
When a ticket is shared, the user does not have an "Organization" assigned to them.
We have set up a share with just one company and all their users will be from the same company. Is there a way to do a trigger or automation that when any ticket that is "shared" from the other company that it automatically assigned the "Organization" to the user?
View comment · Posted Sep 08, 2022 · Kyle Davis
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Kyle Davis commented,
Hi Gaurav,
When you are viewing the user's profile, do you have them set to "Can view tickets from user's org"?
View comment · Posted May 16, 2022 · Kyle Davis
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Kyle Davis commented,
Hi Jack,
I would have to look into see if this is possible as well.
However, there is an app that does this. https://www.zendesk.com/marketplace/apps/support/35111/time-tracking/. It tracks how long someone was on a ticket and hit "submit". If they just opened the ticket and then closed it, it doesn't track that. It only tracks how long actually agents were on a case and not light agents.
Best Regards,
Kyle
View comment · Posted Apr 15, 2022 · Kyle Davis
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Kyle Davis commented,
Another option is to create a Trigger that happens during a "scheduled" event or Holiday. So, if you add your Company event to the Zendesk schedule, you can create a Trigger that emails the client about it.
View comment · Posted Apr 01, 2022 · Kyle Davis
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Kyle Davis commented,
I would suggest creating a "Group" and assigning the agent to a group. Then create a view for that Group. Then you can assign the Organization to a group as well.
View comment · Posted Apr 01, 2022 · Kyle Davis
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Kyle Davis commented,
View comment · Posted Apr 01, 2022 · Kyle Davis
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