Kyle Davis
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Recent activity by Kyle Davis-
Can this be added to a Sandbox account for testing and then the live account later if it works well?
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Can this be on a Sandbox account for testing and then later moved to the live account?
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We were updating the ticket number start count and I did a typo of putting in a wrong number and not the numbers are much higher. I meant to put in 48999, but put in 49999. So, now there is a 1000 ...
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Hi, When a ticket is shared, the user does not have an "Organization" assigned to them. We have set up a share with just one company and all their users will be from the same company. Is there a wa...
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Hi Gaurav, When you are viewing the user's profile, do you have them set to "Can view tickets from user's org"?
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Hi Jack, I would have to look into see if this is possible as well. However, there is an app that does this. https://www.zendesk.com/marketplace/apps/support/35111/time-tracking/. It tracks how l...
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Another option is to create a Trigger that happens during a "scheduled" event or Holiday. So, if you add your Company event to the Zendesk schedule, you can create a Trigger that emails the client ...
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I would suggest creating a "Group" and assigning the agent to a group. Then create a view for that Group. Then you can assign the Organization to a group as well.
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Hi Rolf Hayes, Your trigger looks like it should work. I have one similar. Maybe this will help.
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Hi, This feature would be nice. However, if the Organization already exists, you can add a user while viewing the Organization, you can "add user" and the new user will be assigned to that compan...