Matt McLean
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Total activity66
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Last activity
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Activity overview
Latest activity by Matt McLean-
Matt McLean commented,
Moe, Those 2 look logically equivalent to me. The nice thing about using the "contains at least one of the following" within the "ALL" block is that it allows you to have slightly more complicated ...
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Matt McLean commented,
Moe, You are correct that the first statement means that All 3 tags must be on the ticket. The second statement means that Tag1, Tag2, OR Tag3 must be on the ticket. All conditions in "ALL" are "AN...
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Matt McLean commented,
Would be nice to be able to embed the dashboard into the email itself, too, even if only as pngs, rather than as an attached pdf, csv, or xls file.
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Matt McLean commented,
Allowing us to use "has attachment" in a trigger would allow us to automatically scan all new attachments with an external virus scanner such as https://www.reversinglabs.com/ https://www.opswat.co...
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Matt McLean commented,
Allen, Michael is suggesting that Zendesk "allow" ooo-replies from End Users to show up in the ticket, rather than showing up in the "Suspended Tickets" view. The mention of the Out of Office app w...
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Matt McLean commented,
Everyone interested in this feature might want to check out this new Early Access Program: https://support.zendesk.com/hc/en-us/community/topics/360000030928-Zendesk-Support-EAP-Agent-as-End-User-AEU-
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Matt McLean commented,
I agree with this request. If anyone is worried about "gaming" the survey results, the results could be broken down by "agent" surveys, "light agent" surveys, "end user" surveys, etc. "End user" su...