Tan Jee Han
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Total activity29
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Last activity
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Activity overview
Latest activity by Tan Jee Han-
Tan Jee Han commented,
Thanks for the latest update on this. Karen Hynes May we know what is an EAP update release? From my perspective, we would like to have the option in Talk/Explore to measure the total and average o...
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Tan Jee Han commented,
Hi all,I have an enquiry regarding Zendesk Explore on measuring backlogs. I understand that backlogs refer to unsolved tickets at the end of any given date and can be a useful indication of how you...
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Tan Jee Han commented,
Hi there, may I know if regular agents have access to any form of dashboard UI/UX for them to monitor the following:1. no. of calls answered2. no. of calls missed3. no. of abandoned callsand any ot...
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Tan Jee Han commented,
Hi there, just to clarify that the detailed metrics under all three below can be obtained under Explore, correct? Current queue activity Overview Agent activity
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Tan Jee Han commented,
Hi, I would like to enquire is call forwarding to other agents working in the same team allowed as well? Say in my team, there're agents A,B,C and D. Agent A earlier spoke to customer E and the cal...
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Tan Jee Han commented,
Hi @..., Thank you for the response, if say out of all 100 tickets only 1 ticket was rated bad and the rest of the 99 were not rated, what would the % CSAT be then since there is no good rated ticket?
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Tan Jee Han commented,
+1 I agree, please allow admins the ability to delete ticket satisfaction scores! Or delete the satisfactions scores when tickets are deleted.
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Tan Jee Han commented,
Hi there,Can anyone help as to how Zendesk calculates their satisfaction rating in a scenario below:Agent Dave works on 100 tickets assigned to him in the past 3 months and suddenly he receives 1 b...
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Tan Jee Han commented,
Hi there,Can anyone help as to how Zendesk calculates their satisfaction rating in a scenario below:Agent Dave works on 100 tickets assigned to him in the past 3 months and suddenly he receives 1 b...
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Tan Jee Han commented,
Hi there,May I know what is the reason for the chat to be disconnected intermittently during certain times despite when the internet connection is stable and available?Kindly do advise on the poten...