Tan Jee Han
-
Total activity29
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes5
-
Subscriptions13
Comments
Recent activity by Tan Jee Han-
Thanks for the latest update on this. Karen Hynes May we know what is an EAP update release? From my perspective, we would like to have the option in Talk/Explore to measure the total and average o...
-
Hi all,I have an enquiry regarding Zendesk Explore on measuring backlogs. I understand that backlogs refer to unsolved tickets at the end of any given date and can be a useful indication of how you...
-
Hi there, may I know if regular agents have access to any form of dashboard UI/UX for them to monitor the following:1. no. of calls answered2. no. of calls missed3. no. of abandoned callsand any ot...
-
Hi there, just to clarify that the detailed metrics under all three below can be obtained under Explore, correct? Current queue activity Overview Agent activity
-
Hi, I would like to enquire is call forwarding to other agents working in the same team allowed as well? Say in my team, there're agents A,B,C and D. Agent A earlier spoke to customer E and the cal...
-
Hi @..., Thank you for the response, if say out of all 100 tickets only 1 ticket was rated bad and the rest of the 99 were not rated, what would the % CSAT be then since there is no good rated ticket?
-
+1 I agree, please allow admins the ability to delete ticket satisfaction scores! Or delete the satisfactions scores when tickets are deleted.
-
Hi there,Can anyone help as to how Zendesk calculates their satisfaction rating in a scenario below:Agent Dave works on 100 tickets assigned to him in the past 3 months and suddenly he receives 1 b...
-
Hi there,Can anyone help as to how Zendesk calculates their satisfaction rating in a scenario below:Agent Dave works on 100 tickets assigned to him in the past 3 months and suddenly he receives 1 b...
-
Hi there,Can anyone help as to how Zendesk calculates their satisfaction rating in a scenario below:Agent Dave works on 100 tickets assigned to him in the past 3 months and suddenly he receives 1 b...