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Lue Loudin

Joined Apr 15, 2021

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Last activity May 17, 2024

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ACTIVITY OVERVIEW

Latest activity by Lue Loudin

Lue Loudin commented,

CommentMetrics, attributes, and filters

Elaine Hi Elaine,

Are you saying I should be able to report on tickets created after search?

Also, my bad, I meant the link in the article is broken (not 'ticket").

View comment · Posted Jan 26, 2024 · Lue Loudin

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Lue Loudin commented,

Community comment Feedback - Help Center (Guide)

This excerpt "Zendesk provides this data with a measure called “tickets created after search” in Analyzing help center search results. You can also click through and read the notes of the ticket afterwards to figure out what questions should be answered in the new article." is from this support article: https://support.zendesk.com/hc/en-us/articles/4408831829402

View comment · Posted Jan 25, 2024 · Lue Loudin

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Lue Loudin commented,

CommentMetrics, attributes, and filters

This article https://support.zendesk.com/hc/en-us/articles/4408831829402 says, "Zendesk provides this data with a measure called “tickets created after search” in Analyzing help center search results." But that ticket is broken. So, reporting two errors.

View comment · Posted Jan 25, 2024 · Lue Loudin

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Lue Loudin commented,

CommentAnnouncements

Will this new agent home be accessible by the dashboard URL on/after 12/18 (when this deploys)? Will the dashboard URL be broken on/after 12/18 (when this deploys)?
I.e., https://[company-specific].zendesk.com/agent/dashboard

View comment · Posted Dec 11, 2023 · Lue Loudin

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Lue Loudin commented,

Community comment Feedback - Help Center (Guide)

And the ability to add alt text to images (or mark them as decorative) from within the media library. Please.

View comment · Posted Nov 08, 2023 · Lue Loudin

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Lue Loudin commented,

CommentWorking with articles in the knowledge base

The form shared for product feedback in a June comment reply is broken. I'm happy to submit in the right tool.
Ask, could you add the ability to maintain alt text for the image that then applies when you select the image to include in 1 or more articles? I imagine this would be a go-forward option only.

View comment · Posted Nov 07, 2023 · Lue Loudin

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Lue Loudin created a post,

Post Feedback - Help Center (Guide)

Feature Request Summary: 

Fix bug.

Description/Use Cases: 

When text is set to Heading # (heading 2 in my case) and you select it and select Heading 2 again, it changes the font to Paragraph.

Business impact of limitation or missing feature:

It's just frustrating when you accidentally do it and makes me wonder what other similar bugs might exist making me think a ghost is undoing my accessibility work. lol

Posted Jul 20, 2023 · Lue Loudin

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Lue Loudin created a post,

Post Feedback - Reporting and analytics (Explore)

Now that the export button for the Searches with no results report is no longer available on the Reporting tab of Support, I needed to export from Explore. I've tried via the Guide Dashboard and via the Reports Library and the exported Excel file requires a lot of clean up (removing quotations around each search query, removing "Searches with no results" after each search query, and removing a carriage return after each search query). I use the exported version so I can do a vlookup against all previous months searches without results (which I have in a spreadsheet) since your report builder freaks out at 1000 count. Is there another way to get this data comparison or can the report or Dashboard export be cleaned up? 

Posted Nov 04, 2022 · Lue Loudin

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Lue Loudin commented,

Community comment Discussion - Tips and best practices from the community

@ Heather R Thank you!

View comment · Posted Aug 09, 2017 · Lue Loudin

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Lue Loudin commented,

Community comment Discussion - Tips and best practices from the community

@ Heather R

Do you have some links you could share so I could look into the searching and navigation customizations you mentioned?

I'd be interested in beefing up our Help Center's search functionality.

View comment · Posted Aug 09, 2017 · Lue Loudin

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