Randall Kiesewetter
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Last activity
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Activity overview
Latest activity by Randall Kiesewetter-
Randall Kiesewetter commented,
Hi guys, This is also a requirement for us to triage down the severity of a ticket, but once it breaches the SLA in the system (and this can happen overnight if SLA is not set to business hours as...
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Randall Kiesewetter commented,
Hi All, Has there been any update to this product enhancement? We have customers also requesting the option as raised by Laura Runnels in a previous comment update in being able to select "Open" a...