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Shot Scope Support
Joined Apr 15, 2021
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Last activity Oct 16, 2021
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Latest activity by Shot Scope Support
Shot Scope Support commented,
Hi, is it possible for the outcome of a 'Transfer to agent' in the 'Flow Builder' to be a new email ticket that populates the backlog?
We aren't looking to have an online human chat presence but would like a bot presence. Ideally what would happen is that if the customer doesn't get the help they are looking for they can submit a request/contact form that generates an email ticket in the backlog for us to pick up.
It seems the only type of support ticket that can be generated is a Chat ticket not a support ticket or have I got that totally wrong?
View comment · Posted Oct 01, 2021 · Shot Scope Support
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