Recent searches


No recent searches

Shot Scope Support's Avatar

Shot Scope Support

Joined Apr 15, 2021

·

Last activity Oct 16, 2021

Following

0

Followers

0

Total activity

2

Votes

0

Subscription

1

ACTIVITY OVERVIEW

Latest activity by Shot Scope Support

Shot Scope Support commented,

CommentZendesk messaging

Hi, is it possible for the outcome of a 'Transfer to agent' in the 'Flow Builder' to be a new email ticket that populates the backlog?

We aren't looking to have an online human chat presence but would like a bot presence. Ideally what would happen is that if the customer doesn't get the help they are looking for they can submit a request/contact form that generates an email ticket in the backlog for us to pick up.

It seems the only type of support ticket that can be generated is a Chat ticket not a support ticket or have I got that totally wrong?

View comment · Posted Oct 01, 2021 · Shot Scope Support

0

Followers

0

Votes

0

Comments