Matt Carrington

1. Community
2. Feedback - Ticketing System (Support)
3. [Agent Workspace] move the reply section back to the top

Yes I agree.  We have just moved to ZenDesk Workspaces and immediate feedback is that its very time consuming having to scroll to the bottom of the page.Is there any update on this?

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• Matt Carrington
• Created August 18, 2020 13:54
• 8 votes

1. Community
2. Feedback - Voice (Talk)
3. Blind Transfer

I agree with the above, this is a real issue for many customers and it would be good to know that its being investigated at least.

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• Matt Carrington
• Created January 30, 2020 15:25
• 4 votes

1. Community
2. Feedback - Voice (Talk)
3. Blind Transfer

I agree, this is a significant stumbling block for using ZenDesk Talk.  Our agents are having to wait on the phone for considerable amount of time for the transfer to be answered and this is wastin...

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• Matt Carrington
• Created December 13, 2019 09:46
• 2 votes