Catherine Michalak
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Last activity
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Activity overview
Latest activity by Catherine Michalak-
Catherine Michalak commented,
Hi Ryan, Thanks for this. I'm quite new to the coding world and so have some basic questions. Which of the values in the above code would i need to replace? Do I need to list out all existing count...
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Catherine Michalak commented,
Hi there, Could anyone advise what would be the best way to set up this type of segmentation using user tags? User role is good, but user locale isn't useful in our case. Tags however capture vario...
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Catherine Michalak commented,
This would definitely be useful in excel or other formats of extracted reports. We have teams that do analysis work on huge data dumps outside of explore because it faster, friendlier, etc and it w...
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Catherine Michalak commented,
Hi @... This is already possible by changing the permissions within the role(s) assigned to agents to allow them to create group level / global macros.
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Catherine Michalak commented,
This is really great - very much needed!
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Catherine Michalak commented,
Hi @..., Have you seen this - Content blocks EAP? And more info on how it works once you have it - here: Enabling content blocks. The articles describes what that will allow you to do - does that p...
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Catherine Michalak commented,
@... Thank you!
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Catherine Michalak commented,
This is great! Thanks for sharing @.... I do have a question around your last point. Is there a specific way in which you've gone about documenting your setup so someone could easily take over. I...
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Catherine Michalak commented,
Hi all, not sure if this helps but sharing anyway in case someone is looking to have a connection between user field and ticket field working the other way around where user field will populate a t...
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Catherine Michalak commented,
This is perfect! Thanks a lot!