Annie Baker
I'm a workflow coordinator for a web hosting call center. My primary focus is to improve the process for both agents and customers alike
-
Total activity25
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes9
-
Subscriptions9
Activity overview
Latest activity by Annie Baker-
Annie Baker commented,
I agree, I'm having this same issue with no context as why
-
Annie Baker commented,
Hey Zendesk, I see that you can change the color of text but is there a way to highlight the text? When you are looking to bring attention to information I find it easier to read text that is highl...
-
Annie Baker commented,
Hello Sarah, I have an additional question to this, currently the side conversation options are slack, child ticket, and email does Zendesk have any plans to expand the options? I think a great opt...
-
Annie Baker commented,
We set side conversations to a brand that doesn't use email signature and this was a huge change in side conversations that we would prefer be more of a chat conversation then an email conversation...
-
Annie Baker commented,
With the move to agent workspace and chat conversations happening in tickets, does ZD plan on adding a child chat feature. The child tickets already works in a similar fashion to chat but agents ha...
-
Annie Baker commented,
Our company would like to also see this functionality added to Zendesk talk. Being able to limit call recording access to designated roles would be helpful with PCI compliance.
-
Annie Baker commented,
We would also like to be able to hide the ratings from agents. The sentiment is the same for our company as well. It impacts agents moral and just isn't something that they need to see on the ticket.