Delphine Pougnard
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Total activity19
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Last activity
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Activity overview
Latest activity by Delphine Pougnard-
Delphine Pougnard commented,
Thanks Pedro, Crystal clear. I have created the trigger and I will see how it goes. Delphine
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Delphine Pougnard commented,
Good morning Diogo, Still confused with this sorry, how can I predict which word to set in the trigger ? Also I would not want any ticket to be reopened, only those from light agents where a note h...
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Delphine Pougnard commented,
Thanks Ricardo for your comment. Could you show how you would manage this ? I can't picture how this would work. Best regards
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Delphine Pougnard created a post,
Notification when a light agent replies on a closed ticket
Good afternoon, Today we are facing some issue with our Light Agents replies (internal staff). They raise a ticket to our Customer Support, we take action then close the ticket. If they reply to th...
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Delphine Pougnard commented,
Good morning, Not sure if this has already been addressed previously, sorry if it is a repeat question. I'm having trouble with the current light agents permissions. When one of our light agent rep...
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Delphine Pougnard created a post,
Automatically assign a follow-up ticket to the original group / assignee
Good morning, I have been looking at this functionality for a while but the only workaround I have found on your site is not relevant I'm afraid. Creating 3 new triggers for agent in order to add...
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Delphine Pougnard commented,
Looking forward having a new feature/solution that would automatically assign the followup ticket to the original Group as today they are just falling into the cracks The workaround that was sugges...