Delphine Pougnard

1. Community
2. Feedback - Ticketing System (Support)
3. Notification when a light agent replies on a closed ticket

Thanks Pedro, Crystal clear. I have created the trigger and I will see how it goes. Delphine    

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• Delphine Pougnard
• Created April 07, 2022 13:57
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Notification when a light agent replies on a closed ticket

Good morning Diogo, Still confused with this sorry, how can I predict which word to set in the trigger ? Also I would not want any ticket to be reopened, only those from light agents where a note h...

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• Delphine Pougnard
• Created April 07, 2022 09:05
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Notification when a light agent replies on a closed ticket

Thanks Ricardo for your comment. Could you show how you would manage this ? I can't picture how this would work. Best regards

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• Delphine Pougnard
• Created March 17, 2022 14:16
• 0 votes

1. People
2. ...
3. Team members and groups
4. Understanding and setting light agent permissions

Good morning, Not sure if this has already been addressed previously, sorry if it is a repeat question. I'm having trouble with the current light agents permissions. When one of our light agent rep...

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• Delphine Pougnard
• Created July 22, 2021 08:01
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Preserve Group and Assignee for user-generated follow-up tickets

Looking forward having a new feature/solution that would automatically assign the followup ticket to the original Group as today they are just falling into the cracks The workaround that was sugges...

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• Delphine Pougnard
• Created November 12, 2019 13:49
• 1 vote