Delphine Pougnard
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Votes on activity by Delphine Pougnard-
Automatically assign a follow-up ticket to the original group / assignee
Good morning, I have been looking at this functionality for a while but the only workaround I have found on your site is not relevant I'm afraid. Creating 3 new triggers for agent in order to add...
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Notification when a light agent replies on a closed ticket
Good afternoon, Today we are facing some issue with our Light Agents replies (internal staff). They raise a ticket to our Customer Support, we take action then close the ticket. If they reply to th...