ILVA-Sara Jensen

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk | Agent can Talk to another agent

I agree that this opportunity is a must-have in the TALK feature - especially now that we are still in Covid-19 times and many agents work from home??

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• ILVA-Sara Jensen
• Created September 22, 2020 13:13
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Make a ticket field link clickable

Hi Pedro Rodrigues Thank you for you comment/help, but the challenge for us is, that the URL we want to show is very long, which does not present our ticket form very well at the homepage? :-( As f...

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• ILVA-Sara Jensen
• Created November 08, 2019 07:55
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing migration for email side conversation recipients

Hi Zendesk If we by now in our setup for side conversations ONLY use recipients that are already created as light-agents, will this then have any influence for us? We only communicate with light-ag...

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• ILVA-Sara Jensen
• Created May 05, 2021 11:17
• 0 votes