Nancy Caldwell
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Total activity9
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Last activity
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Activity overview
Latest activity by Nancy Caldwell-
Nancy Caldwell commented,
Interested in this- following we need the same thing
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Nancy Caldwell commented,
I agree with Audrey - Admin should be able to listen to live calls. Team lead role should have access to live calls, but not delete calls like they do.
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Nancy Caldwell commented,
Yes we would like the same connectivity. Wanted to see if there was any progress of Zendesk to Tableau direct link.
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Nancy Caldwell created a post,
Talk Team Leader Role
AnsweredWe noticed that talk team lead roll changed with the new upgrade - the team lead now has Admin rights to delete calls. Prior the Team Lead could listen to live calls on agents. We used this for ...
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Nancy Caldwell created a post,
Explore- Totals for Away, Available and Online data
AnsweredTotal away time/Total Available time/Total online time is currently not an available roll up metric in ZenDesk for a dashboard in Explore. I would like that to be a metric not just for the day in ...