Nancy Caldwell
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Recent activity by Nancy Caldwell-
Talk Team Leader Role
AnsweredWe noticed that talk team lead roll changed with the new upgrade - the team lead now has Admin rights to delete calls. Prior the Team Lead could listen to live calls on agents. We used this for ...
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Explore- Totals for Away, Available and Online data
AnsweredTotal away time/Total Available time/Total online time is currently not an available roll up metric in ZenDesk for a dashboard in Explore. I would like that to be a metric not just for the day in ...