Jeremy Robinson
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Total activity56
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Last activity
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Recent activity by Jeremy Robinson-
@... I did not get the alignment as desired, but part of that is due to business decisions. We decided what we were after, our audience that would be in the Community, and our 1 & 3 year visions di...
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@... are you using the Copenhagen theme in your Zendesk instance? If so, you would actually add the code to the article_page.hbs helper file to display vote counts, not to the CSS itself (the CSS i...
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@... Thanks for following up. It does generate a ticket in our account, and I can use a trigger to automate the delivery to my team. The pitfall I am seeing is that our Support agents see the form ...
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Is there a way to hide this on the agent side for specific groups? They are successful in their processes at this time, and we are wanting to provide a negative article feedback form for continual ...
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Thanks Nicole! I appreciate you passing this feedback on to the Gather PM. I agree it could be a big detractor for larger/more active communities where it creates a lot of unwanted noise. Additiona...
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I agree this would be very helpful, especially as we are beginning our Community started and working to build visibility and traction to our Community. Allowing us to default to auto-follow, with a...
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Hi Nicole, That's correct. Reason being is that we are reducing the number of clicks needed, and serving information in a meaningful way to our customers. Because of that we have a sections with ...
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The only ask that we have of Zendesk right now around this, is we would really like to have the post and follower count options displayable on subsections like this (the hbs file won't take the cod...
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Tina and Manish, I agree this would be helpful! What we wound up doing in the meantime (which required an upgrade to Guide Enterprise to achieve) was creating a master section(Category) for the com...
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Melody - Glad to hear you got it working! :) In my dealings and growth through Zendesk since really diving into it 6 months ago, some of the things that would be ideal and easier if an OOTB soluti...