Jeremy Robinson
-
Total activity56
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes3
-
Subscriptions26
Comments
Votes on activity by Jeremy Robinson-
In your script.js file, can you make sure this script is configured after the Document Ready function? $(document).ready(function() { //all the script code provided in previous response
-
Melody - Glad to hear you got it working! :) In my dealings and growth through Zendesk since really diving into it 6 months ago, some of the things that would be ideal and easier if an OOTB soluti...
-
@... I did not get the alignment as desired, but part of that is due to business decisions. We decided what we were after, our audience that would be in the Community, and our 1 & 3 year visions di...
-
Is there a way to hide this on the agent side for specific groups? They are successful in their processes at this time, and we are wanting to provide a negative article feedback form for continual ...
-
@... Thanks for following up. It does generate a ticket in our account, and I can use a trigger to automate the delivery to my team. The pitfall I am seeing is that our Support agents see the form ...
-
We would really like to use this as well, as our users may cross-share documents and other file types because we facilitate a lot of collaboration regardless of the business name someone may work f...
-
Tina and Manish, I agree this would be helpful! What we wound up doing in the meantime (which required an upgrade to Guide Enterprise to achieve) was creating a master section(Category) for the com...
-
The only ask that we have of Zendesk right now around this, is we would really like to have the post and follower count options displayable on subsections like this (the hbs file won't take the cod...
-
Hi Nicole, That's correct. Reason being is that we are reducing the number of clicks needed, and serving information in a meaningful way to our customers. Because of that we have a sections with ...
-
We would see great benefits from being able to reset the vote counts as well. Because we are doing a major overhaul and reintroduction of our HC Knowledge Content(following KCS methodologies as wel...