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Dave Dezellem
Joined Apr 15, 2021
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Last activity Oct 31, 2022
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Latest activity by Dave Dezellem
Dave Dezellem commented,
Hello,
We run multiple brands and I would like how end users interact with chat to be different between the brands. For example, for one Brand I would like to use a custom form. Is this possible?
Seems like when I click on chat settings from the Web Widget it takes me to the chat settings for the current Brand and there isn't a way to customize these by Brand.
View comment · Posted Oct 31, 2022 · Dave Dezellem
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Dave Dezellem commented,
Hi Brandon,
What we have is a consumer team and a dealer team. Each has its own weekly and holiday schedule set up. I also have triggers set for both, one each for the weekly schedule and one each for the holiday schedule. I tried moving the position of the Dealer triggers without success. I've attached a screenshot of the current trigger order.
Thanks, appreciate the help
Dave
View comment · Posted Sep 01, 2022 · Dave Dezellem
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Dave Dezellem commented,
Hi Brandon,
Thanks for the suggestion. I had tried with and without that condition and still can't get the trigger to run. I've attached the weekly and holiday schedules. I moved back the start time for today to try and get the trigger to go, and also moved the start date for the holiday back a day without any luck.
Any other ideas of what I can look at? Thanks again
Dave Dezellem
View comment · Posted Sep 01, 2022 · Dave Dezellem
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Dave Dezellem commented,
Hello,
We added a second schedule and now the triggers we had in place, as well as the new ones we created for after-hours as well as for holidays are not working.
I've reread the articles on setting up the schedules as well as the triggers and I can't figure out why they will not fire. I've played with adding and removing conditions without any luck. I'm attaching images of the trigger as well as the schedule.
Any ideas why this will not fire? Thanks for any help
View comment · Posted Sep 01, 2022 · Dave Dezellem
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