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Chris Boyd

Joined Apr 15, 2021

·

Last activity Jan 09, 2025

Zendesk Luminary

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ACTIVITY OVERVIEW

Latest activity by Chris Boyd

Chris Boyd commented,

CommentCustomer portal

Hi!

I notice in the latest Copenhagen theme (3.10) the document.addEventListener function seems to have been replaced with window.addEventListener which means that the below method of changing the 'Submit a request' everywhere no longer works - the submit a request in the header is changed but no longer a hyperlink.  Does anyone have a workaround?

 document.addEventListener('DOMContentLoaded', function():

// translate 'submit a request' to 'contact us'
Array.prototype.forEach.call(document.querySelectorAll('a,h1,li'), function(a) {
if (a.textContent.includes("Submit a request")) {
a.textContent = 'Contact Us';
}
});

 

Thanks in advance! 

View comment · Edited Jul 31, 2023 · Chris Boyd

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Chris Boyd created a post,

Post Feedback - Chat and Messaging (Chat)

We are using Zendesk Messaging with the Agent Workspace and have completely lost the ability to:

1. ban users by email
2. ban users by IP

Our agents are now being subjected to multiple, repeated, abusive messages and there is nothing we can do to stop them.  Please re-instate this basic feature for Zendesk Messaging customers.

Posted Feb 03, 2022 · Chris Boyd

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Chris Boyd commented,

Community comment Feedback - Chat and Messaging (Chat)

It's another +1 from me.

Language and translation is a core part of our business and products, so having no control over Flow Builder texts is really disappointing and could potentially affect our brand image when the translations are poor.  We have dedicated teams specifically for translating and we can't take advantage of this when using Flow Builder.  In the long term, we may have to integrate a third party solution that does provide this.

Hopefully you can add this important feature to your roadmap, so we have the same customisation we're used to in Guide and Support.

View comment · Posted Nov 26, 2021 · Chris Boyd

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Chris Boyd created a post,

Post Developer - Zendesk SDKs

Hi,

We will be running a notification in our app with a link to a help centre article, and we would prefer if the help centre article opened in the Zendesk Support SDK, rather than opening the mobile help centre in WebView.  Is this possible?  I've checked the documentation for the Classic Support SDK but couldn't find this.
Thanks!

Posted Nov 10, 2021 · Chris Boyd

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Chris Boyd commented,

Community comment Feedback - Reporting and analytics (Explore)

Hi @..., is there an update on the release timeline for the Gather dataset in Explore?

View comment · Posted Sep 01, 2021 · Chris Boyd

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Chris Boyd commented,

Community comment Feedback - Ticketing system (Support)

Lots of votes to add this to the AW!  Any word from a Zendesk Product Manager - is it on the roadmap?

View comment · Posted Jul 23, 2021 · Chris Boyd

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Chris Boyd commented,

Community comment Feedback - Ticketing system (Support)

This is the most frustrating missing feature among our team.  Please add it to the Agent Workspace 🙏🏻

View comment · Posted Jul 01, 2021 · Chris Boyd

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