Daniel Petersson

We would like to be part of the EAP as well.
Thank you!

How have you (other customers) solved this issue to date?

I contacted Zendesk (through a ticket) in an attempt to ask them to delete said tickets from their end but they refer to:

"unfortunately for security reasons we are unable to delete tickets from your account on your behalf. You are able to delete tickets yourself in bunches of 30 via the UI and bunches of 100 via the API."

But deleting tickets in bunches of 30 doesn't even work for closed tickets (unless I'm missing something), even if this also would be a really bad solution - it would at least be somewhat less time-consuming.

As I see it right now the only solution is to write in our DPA that we will save tickets indefinitely until we have a solution as to how to delete them. Or build something with the API to fetch the tickets and them delete them in bunches of 100 through this solution:
https://developer.zendesk.com/rest_api/docs/core/tickets#bulk-delete-tickets

It's not optimal to force customers to use the API as the only way out however since it will most likely mean hiring someone (or use in house developers time) to build this.

I can add that we have 772 395 tickets in closed status, perhaps 20% of those tickets are subject to be deleted.
To manually delete the ticks would take approx. 16 weeks for one person. 
Anyone want some extra work? :-) 

We need this as well, our case is pretty much the same as mentioned.

We have said that tickets with status: solved or closed older than X years is irrelevant and needs to be deleted.