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Krzysztof
Joined Apr 15, 2021
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Last activity Oct 27, 2021
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Latest activity by Krzysztof
Krzysztof commented,
I know this is not a solution but we did it for our company as Zendesk coudnt help.
I have created same group of Agents for Zednesk Talk and added a routing to Group1 and if no one answers it goes to Group 2.
in this case you have another chance to answer the phone because the conversation goes through the same group of people again
View comment · Posted Jan 28, 2020 · Krzysztof
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Krzysztof commented,
Please we need this option aswell.
View comment · Posted Sep 25, 2019 · Krzysztof
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Krzysztof commented,
I agree.
Can Zendesk apply the same rules as for the live chat - broadcast and assigned and everyone will be happy.
View comment · Posted Sep 11, 2019 · Krzysztof
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