Krzysztof

1. Community
2. Feedback - Voice (Talk)
3. Call Routing to Agents more than once

I know this is not a solution but we did it for our company as Zendesk coudnt help. I have created same group of Agents for Zednesk Talk and added a routing to Group1 and if no one answers it goes ...

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• Krzysztof
• Created January 28, 2020 07:03
• 2 votes

1. Community
2. Feedback - Voice (Talk)
3. Call Routing to Agents more than once

Please we need this option aswell. 

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• Krzysztof
• Created September 25, 2019 11:45
• 2 votes

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

I agree. Can Zendesk apply the same rules as for the live chat - broadcast and assigned and everyone will be happy.

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• Krzysztof
• Created September 11, 2019 07:28
• 0 votes