[Basarts]
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Total activity9
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Last activity
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Activity overview
Latest activity by [Basarts]-
[Basarts] commented,
To secure the processing of chat requests, we absolutely need to have the IP of the customer who contacts us to identify him as the owner of the account linked to the request and thus intervene on ...
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[Basarts] created a post,
Search engine - Taking into account the entire content of the tickets.
For one type of request, the tickets have a lot of content and are not displayed in full. Indeed, we have to click on "..." to have the whole content. We noticed that the search engine does not tak...
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[Basarts] commented,
I also vote for this option. We need to schedule exceptional closures for training sessions, corporate events ... and to broadcast a specific message during this closing time slot.The solutions pro...
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[Basarts] created a post,
Ability to hang up the call after an IVR choice
AnsweredAs part of the setting of the SVI, it would be interesting to have the possibility to schedule the hang-up of the call after listening to a message following a choice in the SVI. Indeed, a choice c...