Crawford Philleo
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Last activity
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Activity overview
Latest activity by Crawford Philleo-
Crawford Philleo commented,
Hello - I followed the steps here, but I'm not getting 100% the results I'm looking for in in my query results. I built a custom metric to show me the the number of tickets that are moved from a s...
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Crawford Philleo commented,
Hello - when linking data filters between data sets on a dashboard, is it required to link them from both filter widgets, or do you only need to do it for one of them? For example, if I have a "Sub...
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Crawford Philleo commented,
Hello - I'm interested in setting up a metric like this, that would show you the 7-day rolling average of tickets. Looking at the suggestion in this thread, I'm super confused - wouldn't adding a d...
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Crawford Philleo commented,
+1 for this feature to be available. Are there any plans to actually implement and/or timing someone could share?Thanks!
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Crawford Philleo commented,
Hey there, I'm experimenting with the DATE_FIRST_FIX function and finding that I get very different results if I use "Ticket Solved" as my date filter in the query (rather than Ticket Created date,...
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Crawford Philleo commented,
I'm wondering if there is a way to get the (Agent Replies) metric on the Tickets data set to reflect only public comments by agents that do not contain a specific string. I'm noticing that this met...