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Michael Ferri
Joined Apr 15, 2021
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Last activity Jul 29, 2022
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Latest activity by Michael Ferri
Michael Ferri created a post,
Post Feedback - Reporting and analytics (Explore)
There is currently not a way to pull all individuals CC'd within a ticket for reporting purposes. Let's say a team member accidentally merges a ticket across clients... we should be able to pull a report to see when, who, and how this may have happened.
Posted Nov 26, 2019 · Michael Ferri
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Michael Ferri commented,
Community comment Feedback - Ticketing system (Support)
Is there a target date for this? This is critical for our process if we want our customers to utilize Zendesk.
View comment · Posted Mar 30, 2018 · Michael Ferri
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