Michael Ferri
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Last activity
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Activity overview
Latest activity by Michael Ferri-
Michael Ferri created a post,
Add CC Attribute to Reporting
There is currently not a way to pull all individuals CC'd within a ticket for reporting purposes. Let's say a team member accidentally merges a ticket across clients... we should be able to pull a ...
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Michael Ferri commented,
Is there a target date for this? This is critical for our process if we want our customers to utilize Zendesk.